Privacy Policy

Effective Date: 11/05/2026
Website: hopeyardtherapy.co.uk
Business Name: Hopeyard Therapy
Location: United Kingdom

Hopeyard Therapy is committed to protecting your privacy and handling your personal data with transparency, care, and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, contact us, or engage in counselling services.

We may collect and process the following personal data:

• Full name
• Email address
• Phone number
• Billing/payment details
• Appointment booking details

• Health or mental health information shared during therapy sessions
• Personal circumstances relevant to counselling services

• IP address
• Browser type
• Device information
• Website usage data through cookies or analytics tools

Your personal data may be used to:

• Respond to enquiries
• Schedule appointments
• Provide counselling services
• Maintain confidential client records
• Process payments
• Improve website functionality
• Comply with legal or professional obligations

Under UK GDPR, we process your data based on:

• Your consent
• Performance of a contract
• Legal obligations
• Legitimate interests
• Provision of health or therapeutic services

All therapy sessions and personal information are treated confidentially.

Information may only be disclosed if:

• Required by law
• There is a serious risk of harm to you or others
• Professional safeguarding obligations apply

We implement appropriate technical and organisational measures to protect your data, including:

• Secure digital storage
• Password protection
• Confidential client record management
• Limited authorised access

Your data will only be retained as long as necessary to meet legal, ethical, and professional obligations.

Our website may use cookies to improve user experience and monitor website performance.

You may manage or disable cookies through your browser settings.

We may use secure third-party providers for:

• Website hosting
• Payment processing
• Scheduling tools
• Email communication

These providers are required to maintain data protection standards.

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of data
• Restrict or object to processing
• Withdraw consent
• Data portability
• Lodge a complaint with the Information Commissioner’s Office (ICO)

https://www.ico.org.uk

Hopeyard Therapy services are intended for adults and eligible clients. Additional parental or guardian consent may be required for younger clients where applicable.

For privacy-related questions or requests:

Hopeyard Therapy
Email: info@hopeyardtherapy.co.uk
Website: hopeyardtherapy.co.uk

This Privacy Policy may be updated periodically to reflect legal or operational changes. Updated versions will be posted on this website.

By using this website or engaging with Hopeyard Therapy services, you agree to the terms outlined in this Privacy Policy.